TERMS OF WEBSITE USE

Please read these terms of use carefully before you start to use the website. These terms and conditions apply to the use of the DFNG website, the use of your DFNG loyalty card and the DFNG services provided to you. By accessing and using our website, the products and services or placing an order with us, you indicate that you accept these terms of use (which may be updated from time to time) along with our privacy policy and that you agree to abide by them. You should check this page regularly and take notice of any amendments and/or changes we may have made to the Terms and Conditions of our service, as they are binding to you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site. If you do not agree to these terms of use, please refrain from using our site.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our privacy policy. This information is necessary to provide DFNG services to you. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

DEFINITIONS

The term ‘DFNG’, ‘DFNG.com’ ‘us’ ‘our’ or ‘we’ refers to the owners of the website. The term ‘you’ and ‘your’ refers to the user or viewer of the website.

PROHIBITIONS

You must not misuse this website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this website.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

The intellectual property rights in all software and content made available to you on or through this website remains the property of DFNG or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by DFNG and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by DFNG or its licensors. DFNG.com™ is a trademark belonging to DFNG PLC. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of DFNG.

SERVICE AVAILABILITY

DFNG only accept orders from individuals in West Africa.

 

USE OF THE DFNG.COM WEBSITE

 

ACCEPTANCE

By clicking the ‘place order’ button when placing an order with DFNG, you agree that this is valid and equivalent to signing a hard-copy printed agreement between you and DFNG.

SECURITY

For the purpose of security, you accept to:

  • Keep your account information confidential.
  • Safeguard it and your computer(s) and mobile Internet device(s) from access by others.
  • Log out of the website when your session is complete.

If you become aware of or suspect any unauthorised use of your DFNG account, or any known or suspected security breach such as disclosure or loss of your password or theft of your DFNG account information, you should notify accounts@dfng.com promptly.

TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Information for further details.
In order to contract with DFNG you must have a valid credit or debit card. DFNG retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the account used to place your order and that there are sufficient funds to cover the cost of the goods and delivery. All prices advertised are subject to change(s).

OUR CONTRACT

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your purchase. Within 24 hours you will receive an email with your tracking details. All orders must be signed for upon delivery.

PRICING & AVAILABILITY

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. Any errors will be corrected promptly. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the total cost.
The service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

PAYMENT

Payment for all products must be either via a valid credit or debit card.
Upon receiving your order we carry out a standard pre-authorisation check on your account to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card/account will be debited once the order has been accepted.

CHANGE/CANCEL AN ORDER

A contract is formed between DFNG and you when you place an order and make payment for the goods you have ordered. A payment confirmation and invoice is sent immediately. Your order cannot be changed or cancelled other than for reasons of the item(s) you ordered being out of stock. Please ensure you check the size, colour choices and quantities before committing to your order.

DELIVERY

Delivery will be made to the address specified by you on the order form. We use a reputable courier company to make all deliveries to you. We will do our best to secure delivery within 3-5 working days from the day after you made payment for your order. Each order can only be shipped to one delivery address. If you are not at home for a pre-arranged delivery then we reserve the right to charge you again to redeliver your order.
On delivery you will be required to sign a proof of delivery, which shall be conclusive evidence that you have received your order.

Subject to the other provisions of these conditions we shall only be liable for any foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not in any event include pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.

LOST OR DAMAGED ORDER

In the case of loss or damage of all or part of an order, before delivery to you, DFNG will refund you for the affected item(s) where possible. Where this is not possible we will issue a credit to your DFNG account that will be applied to your next order.

NON-DELIVERY OF ORDER

If you have not received your order 30 days after the order was placed, you must notify DFNG immediately via email at customerservice@dfng.com, within 21 days from the due date of delivery of the order to you. Failure of which will result in us having no liability whatsoever. Claims must be made by email with full details of the order.

MAKING CLAIMS FOR DAMAGED GOODS

Any claims for damaged or incorrect goods, must be made to DFNG within 48 hours from the date of delivery of the order to you. Failure of which we will result in us having no liability whatsoever. Claims must be made via email with full details of the order and be addressed to customerservice@dfng.com.

PRODUCT RETURNS OR EXCHANGES

We regret that we cannot accept any returns or be liable for refunds other than for a damaged product or incorrect order.
On your notification to us of a damaged or incorrect order, we will be obligated at your preference to:

  • Make good any shortage or non-delivery; or
  • Replace any goods that are damaged or defective; or
  • Refund your payment for the goods by crediting your card.

We will not be liable, for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by you arising out of or in connection with the predicament you bring to our notification under this condition. We shall not be liable to make any payment to you as compensation other than refunding to you the exact payment you made for the goods in question. This does not affect your statutory rights, or any rights you might have as a consumer under applicable laws.

 

DISCOUNT CODE TERMS AND CONDITIONS

 

PROMOTIONAL DISCOUNT CODES

We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this website.
The conditions of use relating to any discount code will be specified at the time of issue.
These terms and conditions relate to all DFNG promotions, competitions and discount codes (unless otherwise stated).

  • Only one promotion code can be used per customer, per order.
  • A promotion code cannot be used after an order has been placed.
  • A promotion code cannot be used in conjunction with any other promotion or offer.
  • All promotion codes are non-transferable and remain our property.
  • There is no cash alternative.
  • We reserve the right to withdraw them and refuse or restrict any order at any time.

AFTER-SALE SERVICE

Questions, comments or requests regarding these terms and conditions or our products should be addressed to feedback@dfng.com.
If you have any complaints, these should also be addressed to feedback@dfng.com.

WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirements that such communications be in writing. This condition does not affect your statutory rights.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control.

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changing in relevant laws and regulatory requirements and changes in our system’s capabilities or for any other reason in our sole discretion which we may decide.

RELIANCE ON INFORMATION POSTED AND DISCLAIMER

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such. We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

ACCESSING OUR SITE

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

OUR SITE CHANGES REGULARLY

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

DISCLAIMER OF OUR LIABILITY

The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law DFNG and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the linked sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect DFNG’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law DFNG and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the linked sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect DFNG’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

LINKING TO THIS WEBSITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This website must not be framed on any other site, nor may you create a link to any part of this website other than the homepage. We reserve the right to withdraw linking permission without notice.

DISCLAIMER AS TO OWNERSHIP OF TRADEMARKS, IMAGES OF PERSONALITIES AND THIRD PARTY COPYRIGHT

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this website are in no way associated, linked or affiliated with DFNG and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to DFNG.

ENTIRE AGREEMENT

The above terms of service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and DFNG. Any waiver of any provision of the terms of service will be effective only if in writing and signed by a Director of DFNG.

YOUR CONCERNS

If you have any concerns about material which appears on our site, please contact us at customerservice@dfng.com.

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