DFNG may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. This policy is effective from 4 July 2013.
THE INFORMATION WE COLLECT
We may collect the following information:
• Full name.
• Contact information including email address and telephone number.
• Demographic information such as sex, preferences and interests.
• Other information relevant to customer surveys and/or offers.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Processing your order.
• Maintaining your account.
• Internal record keeping.
• Improving our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
We will not sell your name, address, e-mail address, account information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the DFNG website.
COMMUNICATION & MARKETING
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail phone or mail. If you do not wish to receive such communications from us please contact us at firstname.lastname@example.org.
A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These ‘cookies’ can be divided into 4 types each of which is outlined below.
CATEGORY 1: STRICTLY NECESSARY COOKIES
These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.
CATEGORY 2: PERFORMANCE COOKIES
This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example we utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
CATEGORY 3: FUNCTIONALITY COOKIES
These remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make your visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates.
CATEGORY 4: TARGETING COOKIES OR ADVERTISING COOKIES
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers to provide you with more personalised adverts when visiting other websites.
You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser ‘help’ section will normally provide details on how to manage the cookie settings.
We may disclose aggregate, anonymised statistics about the number of visitors to this website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this website on our behalf using cookies and code which is embedded in the website. Both the cookies and the embedded code provide statistical information about visits to pages on the website, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. DFNG uses and stores this type of information, as with that obtained from other cookies used on the website, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us at email@example.com.
PROTECTING YOUR SECURITY
We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity.
DISCLOSURES OF YOUR INFORMATION
We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:
• In the event that DFNG sells or buys any business or assets;
• If DFNG or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of DFNG, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
THIRD PARTY WEBSITES
Our site may contain links to and from advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
CHECKING YOUR DETAILS
If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible at firstname.lastname@example.org. We will promptly correct any information found to be incorrect.
Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your email address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your email and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.
TRANSMISSION OF YOUR INFORMATION
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
At DFNG, we take online security very seriously. We have invested in additional security to give you confidence when you use our website. We use a server certificate (also known as a digital certificate) to assure you of our identity and secure sockets layer (SSL) to encrypt data transmissions.
You have the right to access the information which DFNG holds about you. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such charge.
We are always pleased to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the website and to recommend us to your friends and family. If you have any questions or feedback about this statement, please do not hesitate to contact a customer service member of the DFNG team, who will be delighted to answer any questions you may have. You can contact us at customerserviCe@dfng.com.