ORDERING ITEMS

WHAT IS THE MINIMUM ORDER AMOUNT I CAN PLACE?

There is no minimum order amount that you need to place.

WHAT COMMUNICATION WILL I RECEIVE AFTER I PLACE MY ORDER?

Once you place an order, you will receive an email confirming your purchase and providing you with your tracking details.

CAN I AMEND/CANCEL MY ORDER?

Once your order has been placed, you will receive a confirmation email immediately after. Our picking and packing service is very swift in order to get your goods out to you on time, so unfortunately it is not possible to amend/cancel any orders.

HOW DO I CONFIRM THAT MY ORDER HAS BEEN RECEIVED?

Your confirmation email is validation that your order has been received.

WHAT HAPPENS IF I FORGET MY PASSWORD?

For a password reset please contact accounts@dfng.com.

I DO NOT LIVE IN WEST AFRICA – CAN I STILL SHOP ON DFNG?

DFNG is specifically targeted to the West African market and markets in Europe and America. We  ship to countries in those regions.

I’M HAVING TECHNICAL ISSUES

Please contact our technical team at customerservice@dfng.com.

PAYMENT

HOW CAN I PAY?

DFNG accepts payments via credit or debit card.  DFNG will soon be introducing a loyalty card that will provide customers with the opportunity to deposit funds onto their loyalty card, making the payment option a speedy process.

SHIPPING & DELIVERY

WHAT ARE THE DELIVERY CHARGES?

All packages are shipped via recorded delivery allowing customers to track the whereabouts of their items. Delivery takes between 3-5 working days. DFNG does not use any clearing agents. Do not hand over money to any individual claiming to act on behalf of DFNG. Should there be any issues with your delivery, you will be contacted directly from the courier company. The DFNG shipping rates to Nigeria are currently as follows: Weight (kg) Price (£) 0.5 – 1 24.4 1.5 31.98 2 36.6 2.5 38.67 3 54.24 3.5 57.25 4 & above FREE DFNG offer free delivery for all orders of £400 or more.

DO YOU DELIVER TO ANY ADDRESS OUTSIDE OF WEST AFRICA?

Yes, We also deliver to Europe and USA.

WHEN WILL MY ORDER BE DELIVERED?

We aim to make all deliveries within 3-5 working days. Please check the email we send you after you make a purchase with an estimated delivery date for your specific order.

DO I REQUIRE ANY FORM OF IDENTIFICATION ON DELIVERY OF THE GOODS?

No. You will be required to sign for your package upon delivery.

WHAT HAPPENS IF I AM OUT WHEN YOU DELIVER?

If you are out, the courier company will contact you with details of the whereabouts of your order.

CAN I CHANGE MY DELIVERY ADDRESS?

Yes you do have the option to change your delivery address at the time you place your order. However, as our picking and packing service is very swift in order to get your goods out to you on time, once your order has been placed, you cannot make any further changes.

CAN I TRACK MY PURCHASE?

Yes – once your order has been placed you will receive an email with your tracking details which will allow you to track your package.

HOW LONG WILL IT TAKE TO GET MY ORDER?

When you place your order, we’ll give you an estimated arrival date, which is usually within 3-5 working days. We aim to get your package to you before then, but that’s the date to work from if you’re on a tight deadline.

CAN I GET IT ANY QUICKER?

We do aim to get all orders to you before the estimated arrival date, but we cannot make any guarantees.

MY ORDER HAS NOT YET ARRIVED

You can check the status of your order by logging into your account. It is best to check the estimated arrival date here too. If it has passed, please get in contact with us by emailing us at customerservice@dfng.com and we will look into this for you.

RETURNS AND REFUNDS

I HAVE RECEIVED A FAULTY/INCORRECT/MISSING ITEM IN MY ORDER

Please contact us at customerservice@dfng.com within 48 hours to inform us of any faulty/incorrect/missing items from your order.

STILL NEED HELP?

Please let us know if there is anything we can help you with. Your feedback is very important to us. Drop us a line at customerservice@dfng.com and we’ll get back to at you as soon as possible.

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